“We have worked with Care 4 Quality on a number of occasions, particularly in relation to appeals to the First-tier Tribunal (Care Standards) against decisions of the CQC. We often work to very tight deadlines and have found them to be very flexible and willing to work with us to meet our clients’ requirements, even at short notice. Their audit reports are often detailed and structured well, with clear advice on any actions required to achieve compliance. We regularly recommend Care 4 Quality to our clients, who have also expressed positive comments about their services due to their approachable nature and commitment to their role. We would not hesitate to continue to advise our clients of their services in the future.”

CQC have withdrawn their objection to our appeal and we no longer have the threat of closure hanging over us.  May I say a huge thank you to you and all the team that has helped to achieve this!

“We have been using Care 4 Quality in respect of issues we had with Care Quality Commission (CQC) following their most recent inspection. We found the team to be extremely helpful, professional in their approach and willing to go over and above to help us with the problems we had. As a result we are now going forward with the issues we had and feel that without the support of Care 4 Quality we would not have been able to solve many of the problems. We are still using them to continue moving the Home forward and would not hesitate to recommend Care 4 Quality and their service to anyone facing the same or similar problems with CQC.”

“Having no previous experience in social care we were conscious when we bought our first care home of the lack of operational expertise or support that we could provide our manager with. The C4Q team have done an amazing job of filling that gap for us which I have no doubt played a pivotal role in our recent fantastic CQC inspection.”

“We have worked with Care 4 Quality on a matter where our mutual client (a Service Provider) had been imposed with positive conditions by the CQC. Their consultant was extremely user friendly, immediately grasped the issues and greatly assisted in putting together plans and collating the evidence to make the necessary representations to the CQC. Care 4 Quality helped the SP successfully remove the conditions and avoid a previously imminent Notice of Proposal to cancel registration. Their work was meticulous and they strived to secure the right outcome for the client. I would absolutely recommend Care 4 Quality for a Service Provider looking to make improvements.”

Care 4 Quality have provided us excellent service and was an invaluable resource to us when our home was going through a significant period of hardship.  Their consultant was very insightful and was able to provide us with concrete input and guidance on how to improve our services in all areas from care, regulation and procedures to staffing and management.  Working with them has been a personable and seamless process, with great responsiveness and on-going support.

“We always look forward to our Care 4 Quality consultant’s visits, not just because they are approachable and ‘human’, but also because of the insight and personal knowledge that they have of the Care Sector. Our consultant is always thorough when conducting audits and will ‘walk though’ with new staff the reasons why certain practices, policy and procedures need to be in place and how this can be implemented. Our Care 4 Quality consultant is a great asset to our company in ensuring that we continually seek improvement and compliance.”

“The consultant from Care 4 Quality has done a lot of work over the past year and the systems that are now in place are much easier to keep track of things so we can hopefully maintain it.
We received the draft report from CQC and got OUTSTANDING in the well-led section, which I know is due to all the input from Care 4 Quality. It’s great, that’s what we needed. Now just 4 more to achieve! Care 4 Quality are worth their weight in gold and they helped us get an “outstanding. Once again, thank you.”

“I have been very happy with the service the team provides. They have very thorough and competent inspectors and integrate well with our staff. Their reports are very detailed and include an action plan to help staff improve, they also indicate which areas they feel would reach outstanding. The reports arrive promptly after the visits and they are available to work on special projects should this be needed – we have not used them in this way, but would be happy to do so. I can highly recommend them as a professional team and a great help in preparing for CQC visits – they inspect our 4 services annually as an unannounced ‘mock’ inspection and this works very well for us.”

“Our experience with Care 4 Quality. has been excellent. The team were very knowledgeable, understanding and proactive. We didn’t really know where to start with our registration process, so we contacted Care 4 Quality. to support us through it. As soon as we started working with the team, everything started to become much clearer. They clearly outlined which of our policies were transferable for CQC Registration, while also identifying the areas we needed to address. Our aim when we decided to work with Care 4 Quality. was to have our registration completed by May 2020 and I’m very pleased to say that we were able to fulfil this objective. This wouldn’t have been possible without the support and guidance of the team at Care 4 Quality..”

We started to use Care 4 Quality in January 2018 after a very poor inspection. There was a lot of uncertainty about the future of the home, thanks to the help and support given by Helen and the team, within a few months we were out of special measures. The consultant’s audits, the support over the phone and the paperwork contributed to our improvement. Most importantly, having a good team by your side during a difficult time gives you all the support and reassurance you need. I would definitely recommend Care 4 Quality!

“I just wanted to say a huge thank you to Care 4 Quality for today. The consultant was so enthused and we thought they were lovely! You never know how people are going to react however much you get on with them and trust their work, so I was so happy the team took to the suggestions so well. Thanks again and we will be sure to send you lots of emails soon!”

“Care 4 Quality have provided external Training, Auditing, Advice and Consultancy to our service for over three years. They provide a bespoke quality service that is tailored to the exact needs and requirements of the organisation. This forms a vital part of our service and helps ensure that we remain relevant, current, up to date with new regulations/initiatives and legally compliant. Which in turn helps us deliver a high standard of care to our service users.”

“We want to thank you for your loyalty and making yourself available at very short notice to help contain the situation and your consultant for the hard work and perseverance to get to the desired result, which has been achieved”

After yesterday’s meeting with the local authority, the “voluntary” suspension on new admissions has been lifted !! Decided that we’ll admit one new resident at a time (per week maybe) to ensure we have all the new paperwork totally completed and correct for each new admission. Big relief! The 3 from the authority were happy with care documents in place, couple of suggestions to improve (of course!!) but all went well. Thank you for all your help so far, we couldn’t have done it without Care 4 Quality!

“We initially spoke with Care 4 Quality. earlier this year to help us register a new company with CQC. They were very flexible to the various changes that, as a company, we needed to make. Although the scope of the project changed along the way, the Care 4 Quality. team were very happy to change with us. The remit of our company is a little unusual in terms of CQC, but they were able to use their expertise to help us regardless. They have provided us with high quality advice, in a timely and professional way. As our company grows, we intend to carry on working with Care 4 Quality. to guide us though the complex processes that the CQC often require.”

“We’ve been searching around for a firm that listens and produces bespoke solutions to negotiate the CQC minefield. Care 4 Quality. are the only service we’ve found that provides such a dedicated service. We’ve been really impressed by the team’s professionalism and understanding and we are excited to continue building on our relationship with the team. We look forward to working with Care 4 Quality. now and to see what the future holds for our provider.”

“As soon as we approached Care 4 Quality. for advice and guidance in our registration with the Care Quality Commission, the team immediately made us feel supported in the process. Their knowledge, understanding and commitment have been an incredible asset in our journey. In addition, the bespoke policies and procedures they have produced for us have been exceptional and illustrate their incredible attention to detail. Within weeks of our initial conversation with Care 4 Quality., we had submitted our application and I’m really pleased to say that we’ve now had our registration application accepted by the Care Quality Commission. We simply couldn’t have arrived at this point without Care 4 Quality. and we look forward to continuing to work with them in the future.”

“We initially approached Care 4 Quality. to help us with our registration and we were very impressed with the team’s exceptional knowledge and dedication. They’re made up of clinical experts and it is extremely apparent that their industry knowledge is second-to-none. Along with help on our registration, we were also provided with a full suite of bespoke policies and help to prepare for our Registered Manager’s interview, both crucial for our successful registration. They dealt with any queries we had with the utmost professionalism and we always felt like we could ask whatever question we wanted. We want to say a big thank you to the team at Care 4 Quality., as they gave us the confidence and expertise to successful register our company with the CQC.”

“Care 4 Quality. have been a saving grace on our journey to becoming registered with the Care Quality Commission. We found it difficult to navigate the CQC registration process at first, but the Care 4 Quality. team have supported us throughout with their expert advice, dedication, and unparalleled knowledge of the registration process. Their expertise and professionalism are clear from the moment you speak with them, and we knew right away they’d be the perfect fit for our organisation. The bespoke policies and procedures they produced for Headway Homes are impeccable and are tailored to the exact needs of our organisation. We are looking forward to continuing our relationship with Care 4 Quality. in the future.”

“We wouldn’t be where we are today without the help of Care 4 Quality.. As soon as you pick up the phone to the Care 4 Quality. team, their enthusiasm and expertise in the field is clear to see. The team promptly responded to any queries we had and resolved any obstacles we encountered throughout the CQC registration process. They also produced immaculate bespoke policies and procedures for our service, getting to know us as a company and tailoring each policy to our service, which was a vital aspect of our registration process. Thanks to Care 4 Quality., we can proudly say that we have successfully registered with the CQC and look forward to building a lasting relationship with them.”

“As a new provider, we needed help to navigate the CQC registration process and make sense of the amount of work that needed to be done. We contacted Care 4 Quality. Ltd and they could not have been more helpful. The team are made up of specialists and former CQC inspectors, so we were confident we were in the right hands. They regularly contacted us to ensure we were on the right tracks and responded promptly to any queries. We were guided through the registration process and we comprehensively went through the documents we had to send to the CQC for approval. Everyone on the team has a keen eye for detail and ensured that we were fully confident in what we had submitted to the CQC. We also had assistance in preparing for the Registered Manager interview. We were given tips and mock interview questions so that we knew what to expect. I am proud to say that we are now successfully registered with the CQC as a new provider and it is all down to the hard work and commitment of Care 4 Quality. Ltd.”

“At first, the CQC process seemed like an insurmountable mountain ahead of us, but after Care 4 Quality. prepared and supported us in the registration process, as well as kitting us out with a full suite of bespoke policies and procedure – that onerous task became an enjoyable learning exercise. We’ve enjoyed working with them at every step of the journey and thanks to them, we’re now successfully registered with the CQC. The Stadium Clinic has an exciting future ahead and we look forward to building on our relationship with Care 4 Quality..”

“When we approached Care 4 Quality., I was immediately impressed by their professionalism and genuine interest to support providers. We have had the pleasure of working with the team at Care 4 Quality. who have provided continuity for each of our managers throughout the process. Having two mock inspections a year at each of our sites has given us an invaluable safety net, which means we are fully prepared and confident when the real CQC inspections come round. After our mock inspections, we are given a feedback report which has been a saving grace for our provider. It offers constructive criticism and guidance to ensure that any pitfalls are ironed out within our service. These action plans are clear and effective and exactly what we need for the real inspections. The on-going relationship that All Care has built with Care 4 Quality. will remain in place for several years and we are excited to see what our provider can achieve thanks to their valuable support.”

“We have been working with C4Q for the last year, we find they challenge us to continue to improve and we now see the benefits of this. We were inspected by CQC at the end of the first year and found that we were more prepared than ever for the inspection, as quarterly inspections from C4Q meant that staff were more relaxed when CQC came and spoke to them. Importantly we saved a lot of time and stress on the day as we knew where all the documents we needed were and that they were all up to date. This gave us more time to talk to the inspectors about the good news stories from the home.”

“Care 4 Quality. Ltd has been a saving grace for us as a new provider. We started Minster Home Care back in 2020 and finding the policies and documentation to register with the CQC was extremely daunting. We were impressed with the level of support we had with the team at Care 4 Quality. Ltd, as any time we had a query, they were happy to respond, exerting their specialist knowledge to help us throughout the process. When we found out that our CQC registration had been successful, we knew it would not have been possible without the support and guidance from the team at Care 4 Quality. Ltd. We also needed assistance finding a Registered Manager and the interview process that went with it. Thanks to the team who have extensive experience finding and liaising with potential candidates, we have found a Registered Manager who is a perfect fit for Minster Home Care. Thanks to them, we are now recruiting and training a whole team of staff, as well as formulating a place for the future and how Minster Home Care will expand within the coming years.”

“Carers2U is a brand-new venture and we had no idea about the mountain there is to climb with CQC registration. We approached Care 4 Quality. last year and the onboarding process was extremely efficient and there was clear communication from all relevant members of the team throughout. They are all consummate professionals and when we had a query, the team were quick to communicate with us and rectify any issues we had. We also used Care 4 Quality. for our Registered Manager support, where they provided us with assistance about the process and made us feel extremely confident when it came to the real CQC interviews. Carers2U would not be in the position we are today without Care 4 Quality. and the team – I would recommend their services to anyone looking for a professional and dedicated registration process.”

“Along with the guidance of our Nominated Individual Dr Annelize Meyer, we began the challenging practice of registering with the CQC. The whole process was new for us and as a new Registered Manager, it has been a hell of a learning curve. Everyone at Care 4 Quality. are complete superstars and never too busy to answer silly questions or reassure me and even go the extra mile to check my risk assessments. They are wonderful and wouldn’t hesitate to recommend. Care 4 Quality. as a whole has given us support and they continue to deliver their support to us beyond registration. It was a big decision going with a company to help but I am so grateful, and it has been worth every effort.”