One of our clients, The Women’s Hormone Clinic is now successfully registered with the CQC.
The clinic is a private practice specialising in menopause and pre-menopause care.
Dr Rebecca Poet is a sole trader GP who wanted to set up her own practice in the private sector.
She came to Care 4 Quality. for help in making her dreams a reality, needing registration and policy support straight away.
Dr Poet said: “I chose Care 4 Quality. because of their personalised and tailored approach and for their wealth of expertise in the field.
“The thought of navigating CQC registration as a sole practitioner was extremely daunting and it was something that I knew I couldn’t manage on my own.
“I did a lot of research before choosing a company to assist me.
“My clinic operates under a more unusual model to many and so being given access to a suite of generic policies was not going to work for me.”
Dr Poet also chose to sign up for our Registered Manager support.
The support equips them with the knowledge and expertise to pass the Registered Manager interviews, but also with the confidence to reflect this good practice within their working behaviour.
Reflecting on this, Dr Poet said: “From the start, Tanya and Imogen assessed my needs and guided me through the whole process and helped me to address any issues that arose.
“Importantly, I was involved in every step so that I was familiar with all of the CQC’s requirements and the contents of my policies, something that was integral to my success at the interview stage.
“I chose to take up the offer of Registered Manager Support and can honestly say I would not have made it through this interview without Gabi, Imogen and Tanya.
“The interview preparation was incredibly thorough, working through all of the KLOEs methodically and ensuring I understood all of the relevant legislation.
“I quickly realised that whilst I understand my business very well, I needed to be able to frame it in the context of what the CQC is looking for.
“Once the interview came, I felt calm and prepared and there were no nasty surprises.
“I received really positive feedback from my assessor who also commented on the high quality of all of the written information that I had provided.”
The Women’s Hormone Clinic is one of our clients who have opted to remain with us on an ongoing retainer.
This provides ongoing compliance support to our clients, from updating their policies in line with regulatory changes, to visiting their practice for inspection support.
Dr Poet continued: “Anyone embarking on the registration process with the CQC knows that it is a difficult process and whilst it was not all smooth sailing, having Care 4 Quality. by my side gave me an invaluable source of support.
“I have completed this stage with a fantastic set of truly bespoke policies that are fit for my business and have learned vital skills to ensure that my clinic runs in compliance with the CQC regulation.
“I am now looking on towards my full inspection and have no hesitation in engaging support from Care 4 Quality. to assist me through this also.
“Thank you team!”
