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Corporate Governance

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Corporate governance concerns how an organisation is led, directed and controlled. Broadly, it refers to the rules, processes and laws that organisations are operated, regulated and controlled by.

Typically, within the healthcare sector, corporate governance is led by the most senior members of the organisation who are held accountable for improving the quality of service. By holding certain members of the organisation to account, it helps to minimise risks and learn from any mistakes that may occur.

What Must Your Provider Do?

As a provider, you must assess, monitor and drive improvement in the quality and safety of the services you offer.

As corporate governance is a complex concept, many governance experts break it down into the 4 P’s. These include people, process, performance and purpose.


People are central to any healthcare provider. These include the senior members that uphold sound governance as well as the people that the care is aimed towards. Providers must mitigate any risks relating to the health, safety and welfare of people using services.

Additionally, providers must maintain accurate, complete and detailed records of each person that uses the service, as well as records of employed staff and the overall management of the regulated activity.


The process of achieving good governance is essential. The providers performance must be analysed and risks minimised. Any processes must be audited, streamlined and checked they are fit for purpose.


Applying what you have learnt and how to improve on the quality of care for the future is one of the primary functions of sound corporate governance. It is important to seek and act on any feedback received to continually improve.


The purpose of your provider is your mission statement and the aims and objectives of your organisation. It is important that these are clearly outlined and followed as the CQC may request written reports that outline how providers assess and monitor the quality and safety of their services.

Corporate Governance and the Care Quality Commission

Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 Regulation 17 stipulates that providers must have systems and processes in place for effective governance, including assurance and auditing systems or processes.

As the independent regulator of health and social care in England, the Care Quality Commission (CQC) holds providers to account for the quality of their governance, and itself needs to demonstrate excellence in corporate governance.

Corporate governance is essential when regarding CQC inspections, as the inspectors must know how your organisation is operated and whether or not it is achieving its aims and objectives.

How Can CQC Compliance Help?

CQC Compliance can ensure that you and your provider are delivering sound corporate governance within your organisation. We can help you to establish your provider’s aims and objectives, risk management and strategy.

The best way to prepare for a CQC inspection is to organise a mock inspection with a member of our team. We are made up of ex-inspectors and governance experts who are well versed in the procedures, expectations and processes that are involved.

To find out more about how CQC Compliance can help you with your corporate governance, contact us today.

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