CQC Compliance
Our Story
CQC Compliance is passionate about supporting health and social care providers to become and to remain compliant with the CQC.
Our team is comprised of former CQC Inspectors, CQC Registration Managers, Clinical Nurse Leads, Clinical Policy Writers, an NHS Governance Director, and an experienced GP. Our range of expertise and skills means that we can cover all your compliance needs, whether you’re a small private clinic or a large-scale care home.
You Go the Extra Mile, So We Do Too
We wanted to create a one-stop shop for your compliance needs, because we understand the pressure of running a high-quality healthcare service. Our services have been carefully curated by our team of in-house experts, ensuring you are receiving the very best support, entirely suited to the needs of your organisation.
Our support includes CQC Registration Support for both Adult Social Care and Primary and Acute Care, Registered Manager Support, Bespoke Policies and Procedures, Mock CQC Inspections, Compliance Audits, Ongoing Compliance Support and Clinical Governance Support.
CQC Compliance is proud to be part of the WorkNest family, having been acquired by the group in June 2021 to help shape and develop WorkNest’s offering to health and social care providers in the UK. While our expertise will always be healthcare compliance, our position within the group allows our clients to access industry-leading HR, employment law and health & safety support from our 400+ colleagues across WorkNest.
Successful CQC Registrations
CQC Compliance Ltd are here to take the pain out of the registration process. We pride ourselves on the fact that we support all healthcare providers, whether you are an established organisation or a provider just starting up – we are here to help.
Bespoke Policies and Procedures
With our extensive knowledge across the healthcare sector, we ensure our policies, procedures and template documents are compliant with the CQC Regulatory Framework. In addition, we make sure that they are easy to understand and enable you to deliver your services in the most efficient way possible.
Ongoing Compliance Support
A successful registration is a great first step in exceeding as a compliant healthcare provider, but it is only the start of your journey. Our team provide ongoing support including mock inspections, telephone support and compliance audits.
What Do We Offer?
You Count On Us to Deliver…
• Registration Support
• Mock CQC Inspection
• Bespoke Policies and Procedures
• Clinical Governance
• Ongoing Compliance Support
• CQC Interview Support
• Corporate Governance
• Interim Management Support
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Expert CQC Support
Meet The Team
With decades of experience working in the public and private healthcare sector, at CQC Compliance our team has an unparalleled understanding and knowledge of CQC regulations. We are passionate, dedicated and solely focused on improving the compliance and performance of our clients’ services.
Imogen Huxford
Director – Clinical Operations
Imogen Huxford
Director – Clinical Operations
As our Director of Clinical Operations, Imogen oversees all of our Clinical Operations, including Registration, Policies and Compliance. Imogen works closely with the teams to share in a passion for high quality care and compliance, supporting our clients to create and deliver a service that is safe, effective, caring, responsive and well-led. Her incredible attention to detail makes her an invaluable asset to our clients and to our organisation as a whole.
As a Registered Nurse and former Senior Clinical Case Manager and Cardiology and Critical Care Team Lead at a highly respected medical insurance company, Imogen has a wide-ranging knowledge of the complexities in healthcare compliance.
Julie Walton
Head of Registrations
Julie Walton
Head of Registrations
As our Head of Registrations, Julie leads the registrations team to provide the most effective registration support for our clients. She uses her solid and extensive knowledge of health and social care regulation, clinical best practice and national standards in the work she does for each client. Through her work heading the registrations arm of the business, Julie focuses on promoting person-centred care and the service user’s voice throughout consultation and engagement, providing support in a bespoke manner that works best for the individual.
Having worked over 25 years in health and social care regulation, Julie has a wealth of knowledge and experience in inspection, registration, and enforcement, including managing and leading inspection teams. Julie has vast experience working for the CQC, as both a Compliance Manager and Head of Hospital Inspections. In addition to this, Julie has also delivered assessment and inspection programmes across the independent sector and NHS organisations within a set locality. She retains her nurse registration as well as a post-graduate diploma in healthcare policy and administration.
Natasha Heasman
Head of Policies and Procedures
Natasha Heasman
Head of Policies and Procedures
Natasha is Head of Policies & Procedures. She leads our team of policy practitioners in the production of client’s bespoke policies. Natasha has a keen eye for detail and a passion for research, keeping on top of updates in legislation, best practice and clinical guidance ensuring the policies we provide remain up to date.
Natasha has previously worked in both the NHS and private healthcare sectors, most recently in cancer system software design, testing and training. She is also a TAP certified trainer and is committed to helping our clients understand the policies we provide as well as embed them into the day to day running of their service.
Darren Botes
Head of QPol
Darren Botes
Head of QPol
Darren leads our colleagues at QPol, the UK’s leading provider of service-specific policies and procedures. Darren is passionate about delivering high-quality policies and procedures for providers across the sector and is dedicated to ensuring that all providers have access to affordable, accessible and clinically produced documentation.
Darren’s background is in Emergency Care, where he gained extensive experience working as a registered critical care paramedic. More recently, Darren has overseen a team of clinical case managers at a highly respect UK health insurance company and has run the International Sector within a well-known drug data company, overseeing a number of pharmacists and researchers.
Imogen Huxford
Director – Clinical Operations
Imogen Huxford
Director – Clinical Operations
As our Director of Clinical Operations, Imogen oversees all of our Clinical Operations, including Registration, Policies and Compliance. Imogen works closely with the teams to share in a passion for high quality care and compliance, supporting our clients to create and deliver a service that is safe, effective, caring, responsive and well-led. Her incredible attention to detail makes her an invaluable asset to our clients and to our organisation as a whole.
As a Registered Nurse and former Senior Clinical Case Manager and Cardiology and Critical Care Team Lead at a highly respected medical insurance company, Imogen has a wide-ranging knowledge of the complexities in healthcare compliance.
Julie Walton
Head of Registrations
Julie Walton
Head of Registrations
As our Head of Registrations, Julie leads the registrations team to provide the most effective registration support for our clients. She uses her solid and extensive knowledge of health and social care regulation, clinical best practice and national standards in the work she does for each client. Through her work heading the registrations arm of the business, Julie focuses on promoting person-centred care and the service user’s voice throughout consultation and engagement, providing support in a bespoke manner that works best for the individual.
Having worked over 25 years in health and social care regulation, Julie has a wealth of knowledge and experience in inspection, registration, and enforcement, including managing and leading inspection teams. Julie has vast experience working for the CQC, as both a Compliance Manager and Head of Hospital Inspections. In addition to this, Julie has also delivered assessment and inspection programmes across the independent sector and NHS organisations within a set locality. She retains her nurse registration as well as a post-graduate diploma in healthcare policy and administration.
Nita Patel
CQC Registrations Lead
Nita Patel
CQC Registrations Lead
As our CQC Registrations Lead, Nita works closely with our Head of Registrations and provides support and guidance to colleagues within the registration team. She has supported various care homes in turnaround projects, providing quality assurance management and implementing systems and processes, ensuring these are integrated within policies and governance systems. She is vastly proficient in improving care standards to support service users, largely by ensuring regulatory and legal compliance through closely monitoring standards and practices.
Nita is motivated and passionate about learning and development ensuring care homes provide high-quality person-centred care and works with our clients to ensure this is met within their registrations. Thus, with her experience and knowledge from having been in the social care industry for over 12 years as a Registered manager, she is well-versed in applying the requirements of the CQC for our clients.
Bekki Devine
Administrator
Bekki Devine
Administrator
Bekki works primarily within the Registrations team as an Administrator and is a key figure within the Department. Her role involves simplifying the registrations process for our clients from the initial contact, through to their successful registration and ongoing support beyond.
Bekki worked for the CQC for almost 5 years and gained invaluable knowledge on the registrations process as well as the CQC’s Fundamental Standards. During this time, she worked to resolve numerous queries from both members of the public and fellow colleagues in a timely, professional and satisfactory manner.
Kerry Foskett
Compliance Practitioner
Kerry Foskett
Compliance Practitioner
As one of our trusted Compliance Practitioners, Kerry consistently ensures proactive contact with our clients, collaborating with them to ensure they remain compliant with the CQC in all areas. She provides high quality support to clients in Policies, Registrations, Compliance, and Inspections, establishing excellent long-term relationships with many kinds of organisation.
She has a strong healthcare background, having spent over 15 years working in various hospitals on Labour Wards, Neonatal Units, NHS Birth Centres and subsequently as a Community Midwife. Kerry has exceptional knowledge of reporting procedures and record keeping, in addition to compliancy standards and evolving regulations. She is committed to ensuring the ongoing compliancy of our clients in any way possible.
Imogen Huxford
Director – Clinical Operations
Imogen Huxford
Director – Clinical Operations
As our Director of Clinical Operations, Imogen oversees all of our Clinical Operations, including Registration, Policies and Compliance. Imogen works closely with the teams to share in a passion for high quality care and compliance, supporting our clients to create and deliver a service that is safe, effective, caring, responsive and well-led. Her incredible attention to detail makes her an invaluable asset to our clients and to our organisation as a whole.
As a Registered Nurse and former Senior Clinical Case Manager and Cardiology and Critical Care Team Lead at a highly respected medical insurance company, Imogen has a wide-ranging knowledge of the complexities in healthcare compliance.
Natasha Heasman
Head of Policies and Procedures
Natasha Heasman
Head of Policies and Procedures
Natasha is Head of Policies & Procedures. She leads our team of policy practitioners in the production of client’s bespoke policies. Natasha has a keen eye for detail and a passion for research, keeping on top of updates in legislation, best practice and clinical guidance ensuring the policies we provide remain up to date.
Natasha has previously worked in both the NHS and private healthcare sectors, most recently in cancer system software design, testing and training. She is also a TAP certified trainer and is committed to helping our clients understand the policies we provide as well as embed them into the day to day running of their service.
Darren Botes
Head of QPol
Darren Botes
Head of QPol
Darren leads our colleagues at QPol, the UK’s leading provider of service-specific policies and procedures. Darren is passionate about delivering high-quality policies and procedures for providers across the sector and is dedicated to ensuring that all providers have access to affordable, accessible and clinically produced documentation.
Darren’s background is in Emergency Care, where he gained extensive experience working as a registered critical care paramedic. More recently, Darren has overseen a team of clinical case managers at a highly respect UK health insurance company and has run the International Sector within a well-known drug data company, overseeing a number of pharmacists and researchers.
Jenny Coverley
Information Governance Lead
Jenny Coverley
Information Governance Lead
As our Information Governance Lead, Jenny is the point of contact for all information governance related queries. She is well versed in identifying innovative approaches and different solutions when dealing with clients’ issues.
Jenny has previously been a Data Protection Officer for a national care home group covering the whole of the UK and has recently qualified as a GDPR Practitioner. She has always been passionate about ensuring continuous improvement and has a proven track record of first class analytical and communication skills.
Kerry Foskett
Compliance Practitioner
Kerry Foskett
Compliance Practitioner
As one of our trusted Compliance Practitioners, Kerry consistently ensures proactive contact with our clients, collaborating with them to ensure they remain compliant with the CQC in all areas. She provides high quality support to clients in Policies, Registrations, Compliance, and Inspections, establishing excellent long-term relationships with many kinds of organisation.
She has a strong healthcare background, having spent over 15 years working in various hospitals on Labour Wards, Neonatal Units, NHS Birth Centres and subsequently as a Community Midwife. Kerry has exceptional knowledge of reporting procedures and record keeping, in addition to compliancy standards and evolving regulations. She is committed to ensuring the ongoing compliancy of our clients in any way possible.
Imogen Huxford
Director – Clinical Operations
Imogen Huxford
Director – Clinical Operations
As our Director of Clinical Operations, Imogen oversees all of our Clinical Operations, including Registration, Policies and Compliance. Imogen works closely with the teams to share in a passion for high quality care and compliance, supporting our clients to create and deliver a service that is safe, effective, caring, responsive and well-led. Her incredible attention to detail makes her an invaluable asset to our clients and to our organisation as a whole.
As a Registered Nurse and former Senior Clinical Case Manager and Cardiology and Critical Care Team Lead at a highly respected medical insurance company, Imogen has a wide-ranging knowledge of the complexities in healthcare compliance.
Julie Walton
Head of Registrations
Julie Walton
Head of Registrations
As our Head of Registrations, Julie leads the registrations team to provide the most effective registration support for our clients. She uses her solid and extensive knowledge of health and social care regulation, clinical best practice and national standards in the work she does for each client. Through her work heading the registrations arm of the business, Julie focuses on promoting person-centred care and the service user’s voice throughout consultation and engagement, providing support in a bespoke manner that works best for the individual.
Having worked over 25 years in health and social care regulation, Julie has a wealth of knowledge and experience in inspection, registration, and enforcement, including managing and leading inspection teams. Julie has vast experience working for the CQC, as both a Compliance Manager and Head of Hospital Inspections. In addition to this, Julie has also delivered assessment and inspection programmes across the independent sector and NHS organisations within a set locality. She retains her nurse registration as well as a post-graduate diploma in healthcare policy and administration.
Andrea James
Brabners Partner
Andrea James
Brabners Partner
Andrea works with us to ensure a responsive package is available to our clients when the CQC takes enforcement action. She has over 20 years’ experience representing clients in connection with CQC issues and appeals, inquests, professional discipline proceedings, patient complaints and claims and NHS England processes. Andrea spent three years as in-house Legal Adviser to the General Medical Council (GMC), giving her an insight into how regulators operate.
Working in close liaison with our enforcement team, she uses her expertise in healthcare regulatory law to offer our clientele legal advice and representation. She has a wealth of focused legal experience in relation to the sector, and is a trusted representative for our clients.
Matt Coles
Brabners Partner
Matt Coles
Brabners Partner
Matt works in partnership with us to offer support to clients in legal cases involving the CQC. Matt has specialised in care sector work for over 8 years, and has worked with many cases involving deaths in a care home environment, representing employees, managers and directors following the death of any service user where blame is alleged.
Matt is also an experienced health and safety lawyer and has expertise in difficult cases involving the CQC and the HSE. He has successfully defended in many criminal prosecutions issued by the CQC. We work with Matt to provide a proactive enforcement response where required, and he is a trusted extension of our support to clients.
Nicola Lomas
Brabners Partner
Nicola Lomas
Brabners Partner
Nicola provides legal support when the CQC is acting against a provider, or when legal processes are undertaken within a provider. She has a background advising clients on the appropriate CQC processes and applications upon a practice transfer. Since qualification in 2008, Nicola has developed a specialism in the sale and acquisition of dental practices, giving her insight and understanding into one of the largest health sectors. She is also skilled in the legal management of long-term compliance agreements between clients and the CQC.
We work with Nicola to ensure our clients have access to the full range of expertise they need when it comes to legal proceedings. Her experience and specialisms within the sector mean she brings an invaluable wealth of knowledge and support to CQC Compliance staff and clients both.
Imogen Huxford
Director – Clinical Operations
Imogen Huxford
Director – Clinical Operations
As our Director of Clinical Operations, Imogen oversees all of our Clinical Operations, including Registration, Policies and Compliance. Imogen works closely with the teams to share in a passion for high quality care and compliance, supporting our clients to create and deliver a service that is safe, effective, caring, responsive and well-led. Her incredible attention to detail makes her an invaluable asset to our clients and to our organisation as a whole.
As a Registered Nurse and former Senior Clinical Case Manager and Cardiology and Critical Care Team Lead at a highly respected medical insurance company, Imogen has a wide-ranging knowledge of the complexities in healthcare compliance.