Julie Walton

Head of Registrations

As our Head of Registrations, Julie leads the registrations team to provide the most effective registration support for our clients. She uses her solid and extensive knowledge of health and social care regulation, clinical best practice and national standards in the work she does for each client. Through her work heading the registrations arm of the business, Julie focuses on promoting person-centred care and the service user’s voice throughout consultation and engagement, providing support in a bespoke manner that works best for the individual. Having worked over 25 years in health and social care regulation, Julie has a wealth of knowledge and experience in inspection, registration, and enforcement, including managing and leading inspection teams. Julie has vast experience working for the CQC, as both a Compliance Manager and Head of Hospital Inspections. In addition to this, Julie has also delivered assessment and inspection programmes across the independent sector and NHS organisations within a set locality. She retains her nurse registration as well as a post-graduate diploma in healthcare policy and administration.

Natasha Heasman

Head of Policies and Procedures

Natasha is an experienced healthcare professional having worked in the field for nearly a decade. Previously, she has been a trainer for the lead cancer system provider in England, where she delivered training for a web-based application that captures cancer patient information used by over 120 NHS Trusts across the country. Natasha has also been a Senior Clinical Case Manager for a private healthcare organisation, working as the lead individual for the Ophthalmology, Gynecology and ENT teams.

She also has extensive experience in leading training courses for a range of healthcare professionals and updating these materials in line with regulations.

As our Policies Manager, Natasha will be working closely with our clients to oversee the production of their bespoke policies and procedures. She will work collaboratively with the rest of the policies team to deliver excellent customer service for our clients and live up to their expected high standards.

Darren Botes

Head of Registrations and Policies

Darren leads our CQC Registrations and Policies area of the business. Darren’s background is in Emergency Care, where he worked for many years as a registered critical care paramedic. More recently, Darren has overseen a team of clinical case managers at a highly respected UK health insurance company and has run the International Sector within a well-known drug data company, overseeing a team of pharmacists and researchers.

Nita Patel

CQC Registrations Lead

As our CQC Registrations Lead, Nita works closely with our Head of Registrations and provides support and guidance to colleagues within the registration team. She has supported various care homes in turnaround projects, providing quality assurance management and implementing systems and processes, ensuring these are integrated within policies and governance systems. She is vastly proficient in improving care standards to support service users, largely by ensuring regulatory and legal compliance through closely monitoring standards and practices. Nita is motivated and passionate about learning and development ensuring care homes provide high-quality person-centred care and works with our clients to ensure this is met within their registrations. Thus, with her experience and knowledge from having been in the social care industry for over 12 years as a Registered manager, she is well-versed in applying the requirements of the CQC for our clients.

Bekki Devine

Administrator

Bekki works primarily within the Registrations team as an Administrator and is a key figure within the Department. Her role involves simplifying the registrations process for our clients from the initial contact, through to their successful registration and ongoing support beyond. Bekki worked for the CQC for almost 5 years and gained invaluable knowledge on the registrations process as well as the CQC’s Fundamental Standards. During this time, she worked to resolve numerous queries from both members of the public and fellow colleagues in a timely, professional and satisfactory manner.

Kerry Foskett

Compliance Practitioner

As one of our trusted Compliance Practitioners, Kerry consistently ensures proactive contact with our clients, collaborating with them to ensure they remain compliant with the CQC in all areas. She provides high quality support to clients in Policies, Registrations, Compliance, and Inspections, establishing excellent long-term relationships with many kinds of organisation. She has a strong healthcare background, having spent over 15 years working in various hospitals on Labour Wards, Neonatal Units, NHS Birth Centres and subsequently as a Community Midwife. Kerry has exceptional knowledge of reporting procedures and record keeping, in addition to compliancy standards and evolving regulations. She is committed to ensuring the ongoing compliancy of our clients in any way possible.

Robyn Drury

Head of Inspections and Support

Robyn is an established member of the team who is responsible for the day to day running of the Care 4 Quality office. She deals with new enquiries, arranges audits and visits and compliance checks and distributes reports.

Steven Haddock

Quality Assurance and Compliance Lead

Steven uses his in-depth knowledge of health and social care regulations to help us to ensure the technical quality of the services we deliver whilst supporting our team, consultants and clients. Steven plays a pivotal role in assisting the team and our clients to maintain high standards of quality, ensure regulatory compliance, and foster a culture of continuous improvement.

Rachael Dowson-Wallace

Purchasing and Administration Coordinator

Rachael’s role is general operational administration as well as handling our QA surveys and purchasing related administration.

Laura Caers

Operations and Administration Co-Ordinator

Laura’s role is to format reports, arrange audits and visits and provide general support to the Operations Manager to help with the day to day running of the office.

Elain Gillespie-Jones

Administration Assistant

Elain’s role is to support the team with all of the administrative tasks that make the business run as smoothly as it does, such as booking in visits, formatting reports and action plans, carrying out survey calls on behalf of the customer.

Georgia-Rose Voice

Administration Assistant

Georgia’s role is to support the team with all of the administrative tasks that make the business run as smoothly as it does, such as booking in visits, formatting reports and action plans, carrying out survey calls on behalf of the customer.

Sarah Bawden

Management Accountant

Sarah is responsible for managing the finances of the business. She is part of the senior management team and oversees the finance function and day to day management of Care 4 Quality finances, including budgeting, forecasting and general accounts administration.