As you’re probably aware, one of the five key questions the Care Quality Commission ask during inspections is “are they well-led?” While this is a hugely important aspect of CQC compliance, it can often fall by the wayside compared to the other, more hands-on standards the CQC judges a care facility on. Here are three key aspects to ensuring you can tick this particular box in the event of an inspection.
Make patient records a priority
Though breaches can come from any level of an organisation, the safety and accuracy of patient care and treatment records often falls on the shoulders of those in the upper echelons of a care facility. Falling short in this area can also be one of the most serious ways a facility can fail to meet CQC compliance. Be sure to make records a priority, from regularly updated IT security standards and training to basic checks for accuracy.
Keep staff well-trained and in the loop
Nothing reflects the quality of an organisation’s leadership more than how well-trained and well-informed the staff are as a whole. When the seniority of a care facility has taken the necessary steps to make sure staff are informed in all the right areas and constantly improving in their work, it will show in every little facet of your day-to-day operation. Be sure to keep accurate records of important meetings and appraisals, but also your onboarding process. If you can show that quality care staff training starts from day one for new recruits, your leadership will shine in the eyes of any CQC inspector.
Foster an honest company culture
An honest company culture is a sure-fire sign of effective leadership. The senior staff at your facility must recognise the importance of ensuring every staff member is completely open about how effectively they’re performing their duties, and providing high standards of care to patients at the facility. This may require you to bump up your degree of scrutiny in the organisation (without micromanaging!) with regards to appraisals and specific feedback from patients. More importantly, you must have evidence of specific monitoring and assessment procedures in place for a CQC inspector to see.